More Pointers on Talking and Listening

More Pointers on Talking and Listening

In addition to using “I” statements, it’s important to remember the following:

Do maintain eye contact.

Looking directly at the other person, sends the message that you want be taken seriously.

Have your nonverbal communication (your facial expressions, body positions, and movements) match your verbal communication (the words you use).

Don't blame others or put them down.

Keep your self-esteem and the other person’s self-esteem intact.

Don't Make “You” Statements

Such as “You stupid jerk! I told you not to tell anyone our secret!”

“You” statements put others on the defense and keep people from addressing the real problem.

“You” statements stop effective communication.

Use “I” statements instead.

They’re designed to make communication easier & more pleasant for everyone.